Conversion
Messaging, Automation & AI
The engine behind email, WhatsApp, SMS, Telegram or other channels — chatbots that answer routine questions, AI agents that actually complete a task, and clear rules for when a person takes over.
The Problem
Decision Logic
The same handful of questions dominate your inbox. Usually a fast, high-leverage win.
Conversations are sensitive or need real judgment. We would not automate the parts that need a person.
What's Included
Platform
- Setup on the official channel APIs — WhatsApp Business, SMS gateways, email, or Telegram — whichever fits where you operate
Chatbots
- Trained on your actual products, policies and pricing — answers questions, doesn't just deflect them
AI Agents
- Beyond answering — an agent that actually completes a task, like processing a routine refund or updating a record, not just talking about it
Handoff
- Explicit rules for exactly when it stops and a person takes over
What Good Looks Like
Where This Connects
Automated replies are most useful when they can actually complete a booking or order, not just answer a question.
This is the delivery engine. Deciding who gets a proactive message, and why, is CRM, Marketing & Retention's job — this is how it actually reaches them.
Real work
We've built this before.
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FAQ
Common questions about this capability.
No — WhatsApp, SMS, email and Telegram are all channels we support. We build for whichever your customers actually use, which varies a lot by country.
A chatbot answers a question and knows when to hand off. An AI agent goes further and actually completes the task itself — within rules you set.
Whichever fits the use case and budget — we're not tied to one vendor.
Scoped to what it actually knows — outside that, it hands off rather than guesses.
Keep Exploring
Industries that prioritize this
Think this is one of your gaps?
Tell us about your business and we'll reply with a clear plan and a price in writing.